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How to Use and Manage Customer Templates in Dynamics 365 Business Central

Posted on 03-Oct-2023 by Srushti Salekar

Customer Templates: - Customer Templates are defined and it is used as a model for creating other similar customers you can use over and over to create many alike customers.

In this blog we will have a brief discussion on the use of customer template.

STEP 1: - Search Customers in business central.
Business Central search showing Customers option

 

STEP 2: - We will see that customer list will open after selecting it.
Customer list page opened in Dynamics 365 Business Central

 

**NOTE**: - Please make a note that we can use existing customers details in our template by selecting it as template, or we can select template which has been already created.

Here we are using customer as a template which is already been created.

STEP 3: - Select any customer whose details you want to use as a template.

For this we go to: - Actions> Functions> Save as Template.
Selecting an existing customer record to use as template

 

STEP 4: - We can give name and it is to be noted that we can also provide additional information which will flow to the new customers which will be created after selecting this template.
Customer card actions menu showing Save as Template option

Save Customer as Template action in Business Central

 

STEP 5: - After filling all the details Click on OK. You will see that new template is generated which can be viewed in the template list or while creating new customer. If we want to use this template then we have to select it, by default all the information in the template will flow to the new customer.
Customer template creation page with general details

Customer template card showing address and contact information

 

**NOTE**: - Sometimes it is seen that user mistakenly selected wrong template to overcome this issue business central has provided an option to change template, but it will work only if no transactions have been done regarding the customer.

For example, User here mistakenly taken wrong template he can apply new template from

Actions> Functions> Others> Apply Template.
Customer template options menu in Dynamics 365 Business Central

 

Select the desired template and Click “OK”.

Select template window for creating new customer

 

After clicking OK you will get a message click “Yes”.
Confirmation message after selecting customer template

 

You can see those details of the selected template flow in the customer.
New customer card populated using selected customer template

 

**NOTE**: -We can change the details of template according to business requirements or as per demand. For this we have to change the details in the desired template by following below steps.

 

STEP 1: - Search “Customer Template” in business central.
Customer card details auto-filled from template in Business Central

 

 STEP 2: - Customer Template list will open.
Search Customer Templates option in Business Central

 

STEP 3: - Select the desired template in which you want to do the changes.

                        Select “Edit”.

Customer Templates list page in Dynamics 365 Business Central

 

STEP 4:- The existing template with the detail will open.
Editing existing customer template details in Business Central

 

STEP 5: - Do the changes as per requirements and save it.

Updated customer template saved for reuse in Business Central


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