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Introduction

Word Templates, a built-in feature of Business Central, enable you to create your email body content report without any technical knowledge.

You can use this in-built functionality to send emails such as Balance Confirmation, Vendor or Customer Master Confirmation, and others.

Prerequisite

Business Central On-Premise or Cloud.

Setup

• Choose the search icon, enter “Word Templates” and then choose the Word Templates.
  
   
• A page for Word Templates will open and click on “Create a Template”
  
   
• The page for creating a Word Template will open and click on Add new Entity.
  
   
• Select the customer table ID from the list, because we are now going to create the report or email body content for the customer. Click the “Ok”.
  
   
• After selecting the customer table, click on “Next”. 
  
   
• Click on “Download a Blank Template” from Create a Word Template page. The template is downloaded to the local system in Zip format.
  
   
• Unzip the file and Open the Word Template. Click on “Yes”.
  
   
• Under the Mailing Tab Click on Insert Merge Field. Where we get the list of fields is the customer table.
  
   
• Creating the Customer Master Confirmation Report or Body email. Save the Word file.
  
   
• Upload the Word Document and click on “Next”.
  
   
• Specify the code for your word template and click on “Next”.
  
   
• Finish the create the word template.
  
   

Test Scenario

A customer master confirmation will now be sent via the “Sent email” and the body content will be a Word document that we created.

• Open the customer master and click on “Sent Email”.
  
   
• Compose Email Page will open and Click on “Use Word Template”.
  
   
• Choose the word template from the list we created and click on “Finish”.
  
   
• As a result, we’ve inserted our format.